At SUNFLEI, we take pride in delivering your carefully curated fashion and lifestyle accessories with efficiency and care. Our team processes orders within 1-2 business days, ensuring your selection of modern essentials—from versatile totes to delicate jewelry and comfortable footwear—is prepared for shipment promptly. We partner with trusted carriers to provide reliable delivery services tailored to your needs.

Processing times may vary slightly depending on order volume and product availability. Once dispatched, domestic shipments typically arrive within 3-7 business days, while international deliveries may take 10-20 business days based on destination. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Table Rate Shipping (5-10 Business Days): Applies automatically to orders of $60+

Expedited shipping upgrades may be available during checkout for time-sensitive deliveries.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with complex customs regulations may experience restrictions. During checkout, our system will automatically confirm whether we can deliver to your address. For specific inquiries about serviceability, please contact [email protected] prior to ordering.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Click the tracking link to monitor your package's journey in real-time. For consolidated orders with multiple items, some tracking updates may appear sequentially as packages progress through our logistics network.

While rare, delays can occur due to customs inspections, weather events, or carrier logistical challenges. If your tracking shows no movement for 7+ business days or the estimated delivery window has passed, please contact our support team at [email protected] with your order number. We'll immediately investigate and keep you informed throughout the resolution process, including replacement or refund options if necessary.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product category and declared value. We recommend checking with your customs office prior to ordering if you're uncertain about potential charges. SUNFLEI cannot prepay or reimburse these third-party fees, nor can we adjust declared values on shipping documentation.